1. Eligibility for Returns

a. To be eligible for a return, your item must be unused, undamaged, and in the same condition as when you received it.

b. Returns must be initiated within [10 days] from the date of delivery. After this period, we may not be able to process your return.

c. Some products, such as software licenses or digital downloads, may not be eligible for returns due to their nature. Please check the product description for specific return eligibility.

2. Initiation of Return

a. To initiate a return, please contact our customer support team through Email info@affinityavsstore.com. Provide your order details, reason for the return, and any relevant information.

b. Our support team will guide you through the return process and provide you with the necessary instructions.

3. Shipping and Handling Charges

a. If the return is due to our error or a defective product, we will cover the return shipping costs.

b. In cases of voluntary returns (change of mind, etc.), the customer is responsible for the return shipping charges.

4. Refunds and Processing

a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, your refund will be processed to the original method of payment within 7 business days.

c. Refunds may not include the original shipping and handling charges unless the return is due to our error or a defective product.

5. Damaged or Defective Items

a. If your item arrives damaged or is found to be defective, please notify us immediately. We may request photos or additional information to process the return.

b. We will replace the damaged or defective item at no additional cost or issue a full refund, including return shipping charges.

6. Exchanges

a. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

7. Non-Returnable Items

a. The following items are generally non-returnable:

• Software licenses and digital downloads

• Gift cards or vouchers

8. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team through email info@affinityavsstore.com